Presenting Leadership for Social Justice
Integrated Service Delivery
About this multimedia case

What is ISD?

Franklin School

Why was ISD made?

How was ISD built?

What happened as a result of ISD?

How would it work in my school?

Home > What is Integrated Service Delivery?

What is Integrated Service Delivery (ISD)?

When Deb Hoffman came to Franklin, she found a school program seemingly designed to help students most who needed help the least. She felt that students who traditionally struggled in schools needed to develop strong relationships with classroom teachers. But these students were often pulled out of classrooms to get help for special education, limited english proficiency, and Title 1.

Pullout service delivery provided services at the price of fragmenting their classroom lives. Deb and her staff Integrated Service Delivery (ISD) to provide services to students in classroom settings without disruptive pullout strategies. Here we see how their philosophy works in action.

How does Integrated Service Delivery compare to traditional systems?